Privacy Policy
Last updated: April 30, 2026
Response Desk ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI receptionist service.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and business name provided when you sign up or contact us.
- Payment Information: Billing details processed securely through Stripe. We do not store full card numbers on our servers.
- Call Data: Recordings, transcripts, and metadata from calls handled by your AI receptionist, used solely to provide and improve the service.
- Usage Data: Information about how you interact with our platform, including log data, IP addresses, browser type, and pages visited.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Response Desk service
- Process transactions and send related information, including purchase confirmations
- Respond to comments, questions, and requests for customer support
- Send administrative information, such as updates, security alerts, and support messages
- Improve our website and service through analytics and user feedback
- Comply with legal obligations
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our platform (such as Stripe for payments and cloud infrastructure providers), subject to confidentiality agreements. We may also disclose information when required by law or to protect the rights and safety of our users.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Call recordings and transcripts are retained for 90 days by default and can be deleted upon request. You may request deletion of your account and associated data at any time.
5. Cookies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our service may not function properly.
6. Security
We implement industry-standard security measures to protect your information, including SSL/TLS encryption for data in transit and encryption at rest for sensitive data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Data portability
To exercise any of these rights, please contact us.
8. Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us through our website.